33rd Annual Conference of the International Group for Lean Construction (IGLC 33) - Osaka and Kyoto, Japan - 2025

https://doi.org/10.24928/2025/0251

Culture of Quality

Sulyn Gomez Villanueva1, Mauricio Rivera2 & Mauricio Neyra3

1Quality Leader, DPR Construction, Boston, USA, [email protected], orcid.org/0000-0003-2367-9880
2Researcher, LCI Peru, Lima, Peru, [email protected], orcid.org/0009-0003-7122-7202
3MSc Student, Federal U. Rio Grande do Sul, Brazil, [email protected], orcid.org/0009-0007-7379-5798

Abstract

Developing and sustaining a culture of quality is increasingly recognized as essential in today’s competitive and rapidly evolving environments. However, what do people mean when they talk about culture of quality? We claim that this question has not been fully addressed yet. The theoretical and practical use of the term culture of quality or quality culture in the literature are diverse. Therefore, there is a need for a synthesis of the literature on culture of quality to explore and frame commonalities and differences across the range of implications. In this paper, we explored the blueprints of culture of quality and performed a systematic literature review (SLR) of this concept. We adopted an abductive approach to analyze 134 articles. Outcomes of the SLR suggest that the implications of a culture of quality refers to the collective values, attitudes, and behaviors that drive individuals and teams to prioritize quality as an intrinsic goal rather than merely a compliance requirement. Such implications had been captured in this paper to provide a comprehensive overview of what culture of quality means.

Keywords

Quality, culture, culture of quality, quality culture, systematic literature review.

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Reference in APA 7th edition format:

Villanueva, S. G., Rivera, M. & Neyra, M.. (2025). Culture of Quality. In Seppänen, O., Koskela, L., & Murata , K. (Eds.), Proceedings of the 33rd Annual Conference of the International Group for Lean Construction (IGLC 33) (pp. 1309–1320). https://doi.org/10.24928/2025/0251

Shortened reference for use in IGLC papers:

Villanueva, S. G., Rivera, M. & Neyra, M.. (2025). Culture of Quality. IGLC33. https://doi.org/10.24928/2025/0251

 

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