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EXPORT DATE: 2 June 2025

@CONFERENCE{Villanueva2025,
author={Villanueva, Sulyn Gomez and Rivera, Mauricio and Neyra, Mauricio },
editor={Seppänen, Olli  and Koskela, Lauri  and Murata , Koichi  },
title={Culture of Quality}, 
journal={Proceedings of the 33rd Annual Conference of the International Group for Lean Construction (IGLC 33)}, 
booktitle={Proceedings of the 33rd Annual Conference of the International Group for Lean Construction (IGLC 33)}, 
year={2025},
pages={1309-1320},
url={http://www.iglc.net/papers/details/2405},
doi={10.24928/2025/0251},
affiliation={Quality Leader, DPR Construction, Boston, USA, sulyng@dpr.com, orcid.org/0000-0003-2367-9880 ; Researcher, LCI Peru, Lima, Peru, mriveram@uni.pe, orcid.org/0009-0003-7122-7202 ; MSc Student, Federal U. Rio Grande do Sul, Brazil, mauricio.neyra@ufrgs.br, orcid.org/0009-0007-7379-5798 },
abstract={Developing and sustaining a culture of quality is increasingly recognized as essential in today’s competitive and rapidly evolving environments. However, what do people mean when they talk about culture of quality? We claim that this question has not been fully addressed yet. The theoretical and practical use of the term culture of quality or quality culture in the literature are diverse. Therefore, there is a need for a synthesis of the literature on culture of quality to explore and frame commonalities and differences across the range of implications. In this paper, we explored the blueprints of culture of quality and performed a systematic literature review (SLR) of this concept. We adopted an abductive approach to analyze 134 articles. Outcomes of the SLR suggest that the implications of a culture of quality refers to the collective values, attitudes, and behaviors that drive individuals and teams to prioritize quality as an intrinsic goal rather than merely a compliance requirement. Such implications had been captured in this paper to provide a comprehensive overview of what culture of quality means. },
author_keywords={Quality, culture, culture of quality, quality culture, systematic literature review. },
address={Osaka and Kyoto, Japan },
issn={2789-0015 },
publisher={ },
language={English},
document_type={Conference Paper},
source={IGLC},
}