28th Annual Conference of the International Group for Lean Construction (IGLC) - Berkeley, California, USA - 2020

https://doi.org/10.24928/2020/0106

DMAIC Manual for an Integrated Management System: Application in a Construction Company

Mariana Bravo1, Camila Augusto Euphrosino2 & Patricia Stella Pucharelli Fontanini3

1Mariana Bravo1 , Camila Augusto Euphrosino2 , and Patricia Stella Pucharelli Fontanini3
2MSc Student, Architecture and Construction Department, School of Civil Engineering, Architecture and Urban Design, UNICAMP - University of Campinas, São Paulo, Brazil. [email protected]. orcid.org/0000-0002-7924-7414
3Professor, Architecture and Construction Department, School of Civil Engineering, Architecture and Urban Design, UNICAMP - University of Campinas, São Paulo, Brazil. [email protected]. orcid.org/0000-0002-7532-7505/

Abstract

This article elaborates on the development of a DMAIC Manual for the restructuring of an Integrated Management System of a Brazilian company that builds real estate and corporate works, with a focus on Lean Six Sigma. The Manual was designed to lead the XYZ construction company toward a management focused on Lean Six Sigma, reducing waste and variability of its delivery processes to customers. The five DMAIC steps—define, measure, analyze improve and control—were reviewed and structured to add value to activities. The structuring and implementation of this Manual are detailed, including the management history of the company and how the Integrated Management System relates to the DMAIC.

Keywords

Continuous improvement, integrated management system, lean construction, process, six sigma.

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Reference

Bravo, M. , Euphrosino, C. A. & Fontanini, P. S. P. 2020. DMAIC Manual for an Integrated Management System: Application in a Construction Company, Proc. 28th Annual Conference of the International Group for Lean Construction (IGLC) , 169-180. doi.org/10.24928/2020/0106

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