This paper presents a solution to help eliminate waste and mitigate risk through the compilation and monitoring of project indicators that contribute to costly and timely rework. The Forward Thinking Index™ (FTI) concept promotes team communication while leveraging the team’s ability to become proactive, rather than reactive. FTI measures project team members’ practices with regards to submitting requests for information (RFIs). Late submission of RFIs often leads to project delays and the corresponding potential for cost overruns. Introducing a measure like FTI helps the project leadership mitigate potential issues related to RFI submission and builds team awareness around the importance of timely RFI submission. The FTI tool can be implemented to accumulate and store historical data to identify trends and monitor results for use during current and future projects. Continued and consistent use of FTI creates a culture shift that encourages proactive planning which helps the timely identification of potential issues and benefits all stakeholders. FTI requires minimal management; however the data collected provides numerous project and business benefits. Used in conjunction with Percentage of Promises Completed (PPC), it provides a powerful tool to encourage a proactive project environment.
Culture change, request for information, look ahead, collaboration, forward thinking, work flow, continuous improvement/kaizen
Higgins, Jr., D. , Fryer, S. , Stratton, R. , Simpson, D. & Reginato, J. 2012, 'Using the Forward Thinking Index to Reduce Delays Related to Request for Information Process' In:, Tommelein, I. D. & Pasquire, C. L., 20th Annual Conference of the International Group for Lean Construction. San Diego, California, USA, 18-20 Jul 2012.