The Value Flow of a Workplace in Construction Process – A Case Study

Tuuli Luoma1 & Seppo Junnila2

1Researcher, Real Estate Business, Aalto University School of Engineering, PO Box 11200 FI-00076 Aalto, Finland, Phone +358 50 594 6727, [email protected]
2Professor, Real Estate Business, Aalto University School of Engineering, PO Box 11200 FI-00076 Aalto, Finland, Phone +358 50 511 5816, [email protected]

Abstract

Lean construction papers have shown a great deal of interest in project management and delivery. However, the end-customer or tenant perspective has not yet been emphasised similarly in the lean construction literature. This paper focuses on end-customer value creation in construction projects. The specific focus is on workplace creation through the construction project. The purpose of the paper is to assess how the end-customer value is managed in a workplace construction project. The end-customer value and the value flow of a workplace creation project are analysed through value stream mapping in a descriptive case study. A generic map of value creation with the utilised investment management process is constructed according to the documents of the case, semi-structured interviews, and questionnaires. The value stream analysis showed that a workplace project can potentially produce significant additional value for the end-customer, but inadequate value management during the investment process can waste the potential. The studied investment management process was found not to support value management; instead it focused heavily on optimising the delivery and managing the investment costs of sub-processes. In order to enhance the end-customer value creation in workplace construction process the role of value stream management needs to be highlighted along with delivery.

Keywords

value production, value management, workplace creation, case study

Files

Reference

Luoma, T. & Junnila, S. 2011. The Value Flow of a Workplace in Construction Process – A Case Study, 19th Annual Conference of the International Group for Lean Construction , -. doi.org/

Download: BibTeX | RIS Format