TY  - CONF
TI  - The Right Kind of Wrong in Construction: Analysis From a General Contractor Perspective
C1  - Auckland, New Zealand
C3  - Proceedings of the 32nd Annual Conference of the International Group for Lean Construction (IGLC 32)
SP  - 1135
EP  - 1146
PY  - 2024
DO  - 10.24928/2024/0153
AU  - Arroyo, Paz
AU  - Villanueva, Sulyn Gomez
AD  - Quality Leader, DPR Construction, San Francisco, USA, paza@dpr.com, and co-founder CollabDecisions, orcid.org/0000-0002-8098-8172
AD  - Quality Leader, DPR Construction, Redwood City, USA, sulyng@dpr.com, orcid.org/0000-0003-2367-9880
AB  - The idea that not every mistake is preventable and that we can make mistakes and not be ashamed of them if we learn from them is not new in Lean Construction; however, new research from the field of psychology sheds light on human behavior and our willingness to explore and learn from failure. This paper explores how these new findings apply to construction. In this paper, we study different types of failure using Edmonson’s classifications of basic, complex, and intelligent failure. We illustrate with cases of failure collected in the Building Quality Builders Class, which is an internal training provided by a general contractor in the USA. Finally, we present strategies for preventing basic and complex failures and encouraging intelligent failures in the context of construction projects. More research is needed to develop a culture to foster learning from all types of failure.
KW  - Failures
KW  - psychological safety
KW  - continuous improvement
KW  - quality
KW  - and learning.
PB  - 
T2  - Proceedings of the 32nd Annual Conference of the International Group for Lean Construction (IGLC 32)
DA  - 2024/07/01
CY  - Auckland, New Zealand
L1  - http://iglc.net/Papers/Details/2265/pdf
L2  - http://iglc.net/Papers/Details/2265
N1  - Export Date: 25 April 2025
DB  - IGLC.net
DP  - IGLC
LA  - English
ER  -