TY  - CONF
TI  - Assessing Quality Performance Outcomes & the Relationship With RFI and PCI Processes: A General Contractor Case Study
C1  - Lille, France
C3  - Proceedings of the 31st Annual Conference of the International Group for Lean Construction (IGLC31)
SP  - 412
EP  - 422
PY  - 2023
DO  - 10.24928/2023/0175
AU  - Gordon, Elizabeth
AU  - Rawlinson, Keila
AU  - Dabhade, Neha
AU  - Reed, Dean
AU  - Dunn, Charlie
AD  - Quality Leader, DPR Construction, San Francisco, CA 94111, USA, ElizabethG@dpr.com, orcid.org/0000- 0001-8165-0459
AD  - Business Analyst, DPR Construction, Denver, CO 80112, USA, KeilaR@dpr.com, orcid.org/0000-0001-9718- 5483
AD  - Project Engineer, vConsruct Private Limited, Pune, MH 411028, India, nehad@vconstruct.in, orcid.org/0000- 0002-6453-6096
AD  - Owner and Consultant, Capability-Building, Santa Cruz, CA USA, Dean@deansreed.com, orcid.org/0000-0002- 2916-8558
AD  - Product Design Leader, DPR Construction, Charlotte, NC 28217, USA, Charlied@dpr.com, orcid.org/0000- 0002-3093-7203 
AB  - This paper is the third in the series, taking a cross-discipline view of project performance to investigate and understand the potential correlation between system inputs and outputs. In the 2021 paper “The Impact of Implementing a System Approach to Quality: A General Contractor Case Study,” the authors compared project performance outcomes and team cultural assessments for 11 projects that had implemented a Systems Approach to Quality (SAQ), the Intervention group, against a similar set of projects that had implemented a compliance-based approach to quality, the Control group. This paper continues to investigate the project performance outputs for these two groups and specifically looks at the Request for Information (RFI) and Potential Change Item (PCI) workflows. This case study considers if RFI and PCI metrics can be used to determine if better quality design contributed to better performance outcomes. Then it considers how RFI and PCI processes relate to SAQ implementation. The authors’ findings suggest that applying SAQ resulted in project teams documenting RFIs sooner in the project lifecycle and experiencing faster closure rates compared to the Control group. 
KW  - Systems Approach to Quality (SAQ)
KW  - Request for Information (RFI)
KW  - Potential Change Item  (PCI)
KW  - Change Order (CO)
KW  - design quality
KW  - performance outcomes
PB  - 
T2  - Proceedings of the 31st Annual Conference of the International Group for Lean Construction (IGLC31)
DA  - 2023/06/26
CY  - Lille, France
L1  - http://iglc.net/Papers/Details/2113/pdf
L2  - http://iglc.net/Papers/Details/2113
N1  - Export Date: 03 April 2025
DB  - IGLC.net
DP  - IGLC
LA  - English
ER  -