TY - CONF TI - Features of a Behavior-Based Quality System (BBQS) C1 - Lille, France C3 - Proceedings of the 31st Annual Conference of the International Group for Lean Construction (IGLC31) SP - 399 EP - 411 PY - 2023 DO - 10.24928/2023/0156 AU - Gomez, Sulyn AU - Chousein, Semich AU - Tommelein, Iris D. AU - Ballard, Glenn AU - Romayor, Ralph AU - Diaz, Michelle AU - Arroyo, Paz AU - Tekin, Safak AD - Ph.D. Candidate, Civil and Envir. Eng. Dept. and Project Production Systems Laboratory (P2SL), University of California, Berkeley, CA, USA, sulyn@berkeley.edu, orcid.org/0000-0003-2367-9880 AD - Project Manager, DPR Construction, San Francisco, CA, USA, semichc@dpr.com, orcid.org/0000-0002- 7782-7132 AD - Prof., Civil and Envir. Engrg. Dept., Director, Project Production Systems Laboratory (P2SL), Univ. of California, Berkeley, CA, USA, tommelein@berkeley.edu, orcid.org/0000-0002-9941-6596 AD - Research Associate, Project Production Systems Laboratory (P2SL), University of California, Berkeley, CA, USA, gballard@berkeley.edu, orcid.org/0000-0002-0948-8861 AD - Quality Leader Bay Area, DPR Construction, San Francisco, CA, USA, ralphr@dpr.com , orcid.org/0000- 0001-8724-7636 AD - Student, National University of Engineering, Lima, Peru, mndiazv@uni.pe, orcid.org/0000-0002-7711-1695 AD - Quality Leader, DPR Construction, San Francisco, CA, USA, paza@dpr.com, orcid.org/0000-0002-8098- 8172 AD - Assistant Superintendent, DPR Construction, San Francisco, CA, USA, safakt@dpr.com, orcid.org/0000- 0001-9864-3984 AB - Meeting quality expectations is vital to the successful delivery of construction projects. Still, the levels of quality achieved in practice are often unsatisfactory, resulting in rework or acceptance of poor work, and impacting the project cost, schedule, safety, team morale, reputation of the organizations and individuals involved in the project, and overall customer satisfaction. Quality management research has relied on statistical process control, tolerances, and standards development. In the last years, though, attention has been shifting towards theoretical and philosophical foundations of quality, and the role people play in planning to define quality expectations and achieving them. The contribution to knowledge of this paper is to expand on the literature on Behavior-Based Quality (BBQ) by introducing the BehaviorBased Quality System (BBQS) and presenting some of its features. We present theoretical foundations of this system and illustrate some of its features through a case study. The purpose of this paper is twofold, (1) to promote more systemic thinking about the management of quality, and (2) to present features of a system that supports such thinking. PB - T2 - Proceedings of the 31st Annual Conference of the International Group for Lean Construction (IGLC31) DA - 2023/06/26 CY - Lille, France L1 - http://iglc.net/Papers/Details/2095/pdf L2 - http://iglc.net/Papers/Details/2095 N1 - Export Date: 03 April 2025 DB - IGLC.net DP - IGLC LA - English ER -