30th Annual Conference of the International Group for Lean Construction (IGLC) - Edmonton, Canada - 2022

https://doi.org/10.24928/2022/0207

Assessing Quality Performance Outcomes and the Relationship With Staffing: A General Contractor Case Study

Elizabeth Gordon1, Keila Rawlinson2, Neha Dabhade3 & Dean Reed4

1Quality Leader, DPR Construction, San Francisco, CA 94111, USA, [email protected], orcid.org/0000-0001-8165-0459
2Operations Business Analyst, DPR Construction, Denver, CO 80112, USA, [email protected], orcid.org/0000-0001-9718-5483
3Project Engineer, vConstruct Private Limited, Pune, MH 411028, India, [email protected], orcid.org/0000-0002-6453-6096
4Owner and Consultant, Capability-Building, Santa Cruz, CA USA, [email protected], orcid.org/0000-0002-2916-8558

Abstract

This paper describes a methodology for understanding how staffing projects may be assessed and considers how it may relate to project team performance when project teams implement a Systems Approach to Quality (SAQ). This paper expands on the 2021 paper “The Impact of Implementing a System Approach to Quality: A General Contractor Case Study” where the authors compared project performance outcomes and team cultural assessments for 11 projects that had implemented SAQ, the Intervention group, to a similar set of projects that had continued with a specification compliance -based approach to quality, the Control group. This study reflects organizational learning in a continuous improvement process and helps clarify distinguishing features of staffing for this General Contractor. The authors findings suggest that applying SAQ can help sustain a project team through the phases of ever-changing project life cycles and contribute to more reliable outcomes when staff is engaged earlier in the project and supported with Virtual Design and Construction (VDC) and outside project management resources.

Keywords

Organizational change, quality, data, staffing, impact

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Reference

Gordon, E. , Rawlinson, K. , Dabhade, N. & Reed, D. 2022. Assessing Quality Performance Outcomes and the Relationship With Staffing: A General Contractor Case Study, Proc. 30th Annual Conference of the International Group for Lean Construction (IGLC) , 973-983. doi.org/10.24928/2022/0207

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