https://doi.org/10.24928/2021/0172

The Built Environment´s Influence on Resilience of Healthcare Services: Lessons Learnt From the Covid-19 Pandemic

Natália Ransolin¹, Carlos Emilio Stigler Marczyk², Rafael Parmeggiani Gering³, Tarcísio Abreu Saurin⁴, Carlos Torres Formoso⁵ & Tor Olav Grøtan⁶

¹PhD Candidate, Civil Engineering Post-Graduate Program: Construction and Infrastructure, Federal University of Rio Grande do Sul (UFRGS), Porto Alegre, Brazil, [email protected], orcid.org/0000-0002-7128-8000
²PhD Candidate, Civil Engineering Post-Graduate Program: Construction and Infrastructure, Federal University of Rio Grande do Sul (UFRGS), Porto Alegre, Brazil, [email protected], orcid.org/0000-0002-7128-8000
³PhD Candidate, Civil Engineering Post-Graduate Program: Construction and Infrastructure, Federal University of Rio Grande do Sul (UFRGS), Porto Alegre, Brazil, [email protected], orcid.org/0000-0002-7128-8000
⁴PhD Candidate, Civil Engineering Post-Graduate Program: Construction and Infrastructure, Federal University of Rio Grande do Sul (UFRGS), Porto Alegre, Brazil, [email protected], orcid.org/0000-0002-7128-8000
⁵Professor, Civil Engineering Post-Graduate Program: Construction and Infrastructure, Federal University of Rio Grande do Sul (UFRGS), Porto Alegre, Brazil, [email protected], orcid.org/0000- 0002-4772-3746
⁶Professor, Civil Engineering Post-Graduate Program: Construction and Infrastructure, Federal University of Rio Grande do Sul (UFRGS), Porto Alegre, Brazil, [email protected], orcid.org/0000- 0002-4772-3746

Abstract

The COVID-19 pandemic has posed unprecedented challenges for healthcare services, which have been forced to upscale their capacity to cope with successive surges in demand. The adjustments to match capacity to demand and deal with a new disease have involved creativity and solutions that were not part of the pre-pandemic standardized operating procedures. Those changes are considered manifestations of resilience. This paper focuses on the role played by the built environment of healthcare services during the pandemic, in terms of how it is integral to resilient performance. As such, we investigated the experience of a leading private hospital in Brazil, documenting the main changes related to the built environment and how they influenced resilience. Data collection involved eight interviews with hospital staff. A content analysis allowed the development of a generic functional model of the patient journey and the identification of ten resilience practices. Based on this, six lessons learnt were devised. These lessons are expected to be useful for the design and use of the built environment, supporting the resilience of services.

Keywords

Healthcare services, complexity, resilience, COVID-19, built environment.

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Reference

Ransolin, N. , Marczyk, C. E. S. , Gering, R. P. , Saurin, T. A. , Formoso, C. T. & Grøtan, T. O. 2021. The Built Environment´s Influence on Resilience of Healthcare Services: Lessons Learnt From the Covid-19 Pandemic, Proc. 29th Annual Conference of the International Group for Lean Construction (IGLC) , 613-622. doi.org/10.24928/2021/0172

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