TY - CONF TI - Governing stochastic service demands in lean construction: a hybrid LPS-Scrum model C1 - Singapore, Singapore C3 - Proceedings of the 34th Annual Conference of the International Group for Lean Construction (IGLC 34) SP - 1595 EP - 1606 PY - 2026 DO - 10.24928/2026/0166 AU - Vieira, João P. P AU - Reck, Raquel H. AU - Etges, Bernardo M. B. S. AU - Sousa, Mayara C. AU - Costa, Wesley O. AD - M.Sc. Eng., Lean Consultant at Climb Consulting Group, Porto Alegre, Brazil, joao@climbgroup.com.br, orcid.org/0000-0003-0292-2570 AD - PhD and Lean Consultant at Climb Consulting Group, Porto Alegre, RS, Brazil, +55 51 998711561, raquel@climbgroup.com.br, orcid.org/0000-0003-1928-3461 AD - PhD Candidate, M.Sc. Eng., Founding-Partner at Climb Consulting Group, Federal University of Rio Grande do Sul, Porto Alegre, Brazil, bernardo@climbgroup.com.br, orcid.org/0000-0002-3037-5597 AD - Planning Coordinator at Wanderley Constructions, Campina Grande, Brazil orcid.org/0009-0006- 6666-7790 AD - Production Engineer at Wanderley Constructions, Campina Grande, Brazil orcid.org/0009-0001-6350-0593 ED - Hamzeh, Farook ED - Poshdar, Mani ED - Garcia-Lopez,, Nelly P. AB - Lean Construction planning systems, such as the Last Planner System (LPS), are effective in stabilizing production flows but face limitations when applied to service‑oriented contexts characterized by high variability and stochastic demand. This paper addresses this gap by proposing and evaluating a Lean–Agile governance model that integrates adaptive prioritization mechanisms from Scrum with commitment‑based execution mechanisms from the LPS. Using a Design Science Research approach, a governance artefact was developed and implemented in the technical assistance function of a residential construction company. The model structures governance across three layers: demand discovery, value‑based prioritization, and execution commitment. Results from a 70‑week longitudinal evaluation indicate reductions in service lead time, improved backlog stability, and increased transparency in decision‑making. The study contributes to Lean Construction research by demonstrating how commitment‑based planning systems can be extended to stochastic service environments through context‑sensitive governance design. KW - Lean construction KW - Last Planner System KW - agile project management KW - Scrum KW - governance. PB - T2 - Proceedings of the 34th Annual Conference of the International Group for Lean Construction (IGLC 34) DA - 2026/06/22 CY - Singapore, Singapore L1 - http://iglc.net/Papers/Details/2478/pdf L2 - http://iglc.net/Papers/Details/2478 N1 - Export Date: 19 June 2026 DB - IGLC.net DP - IGLC LA - English ER -