TY  - CONF
TI  - Devising Visual Systems for Quality Management in Construction
C1  - Osaka and Kyoto, Japan
C3  - Proceedings of the 33rd Annual Conference of the International Group for Lean Construction (IGLC 33)
SP  - 1081
EP  - 1092
PY  - 2025
DO  - 10.24928/2025/0252
AU  - Neyra, Mauricio
AU  - Gomez, Sulyn
AU  - Formoso, Carlos T.
AU  - Ronceros, Kevin
AD  - MSc Student, Postgraduate Program in Civil Engineering (PPGCI), Federal University of Rio Grande do Sul (UFRGS), Porto Alegre, Brazil, mauricio.neyra@ufrgs.br, orcid.org/0009-0007-7379-5798
AD  - Senior Quality Engineer, DPR Construction, San Francisco, CA, USA, sulyng@dpr.com, orcid.org/0000-0003-2367-9880
AD  - Professor, Building Innovation Research Unit (NORIE), Federal University of Rio Grande do Sul (UFRGS), Porto Alegre, Brazil, formoso@ufrgs.br, orcid.org/0000-0002-4772-3746
AD  - Graduate Researcher, National University of Engineering (UNI), Lima, Peru, kevin.ronceros.p@uni.pe, orcid.org/0009-0005-1205-3833
ED  - Seppänen, Olli 
ED  - Koskela, Lauri 
ED  - Murata , Koichi 
AB  - Construction projects face common challenges, including poor communication, distrust between managers and workforce, ineffective decision-making, and unfulfillment of quality requirements, often related to information management. To address these issues, this study explores the design and first run study of the implementation of Visual Management (VM) systems as a strategy to enhance process transparency and influence quality management practices in 2 building constructions in Peru.
The VM systems implemented followed the underlying principle of process transparency and consisted of three levels: facilitation, discipline and engagement. First, enhancing process transparency facilitated early defect detection, as well as reducing hidden defects and common errors. Second, it focused on fostering discipline among craftworkers to engage in correct procedures. Third, it promoted ownership of delivered work from craftworkers, as well as trust and communication between project staff and craftworkers. The VM systems implemented presented an initial supportive strategy for quality management with low process control but enhanced integration and collaboration.
VM systems require iterative refinement to address site-specific conditions and quality challenges. Recommendations for future research include the assessment of the effectiveness of the implementation of VM systems on quality management, as well as quantitative studies with causation analysis to evidence positive impact on quality.
KW  - Lean Construction
KW  - Visual Management
KW  - process transparency
KW  - quality
KW  - information systems.
PB  - 
T2  - Proceedings of the 33rd Annual Conference of the International Group for Lean Construction (IGLC 33)
DA  - 2025/06/02
CY  - Osaka and Kyoto, Japan
L1  - http://iglc.net/Papers/Details/2406/pdf
L2  - http://iglc.net/Papers/Details/2406
N1  - Export Date: 02 June 2025
DB  - IGLC.net
DP  - IGLC
LA  - English
ER  -