TY  - CONF
TI  - Assessing Quality Performance Outcomes and the Relationship With Staffing: A General Contractor Case Study
C1  - Edmonton, Canada
C3  - Proc. 30th Annual Conference of the International Group for Lean Construction (IGLC)
SP  - 973
EP  - 983
PY  - 2022
DO  - 10.24928/2022/0207
AU  - Gordon, Elizabeth 
AU  - Rawlinson, Keila 
AU  - Dabhade, Neha 
AU  - Reed, Dean 
AD  - Quality Leader, DPR Construction, San Francisco, CA 94111, USA, ElizabethG@dpr.com,  orcid.org/0000-0001-8165-0459
AD  - Operations Business Analyst, DPR Construction, Denver, CO 80112, USA, KeilaR@dpr.com,  orcid.org/0000-0001-9718-5483
AD  - Project Engineer, vConstruct Private Limited, Pune, MH 411028, India, nehad@vconstruct.in,  orcid.org/0000-0002-6453-6096
AD  - Owner and Consultant, Capability-Building, Santa Cruz, CA USA, Dean@deansreed.com,  orcid.org/0000-0002-2916-8558 
AB  - This paper describes a methodology for understanding how staffing projects may be assessed and considers how it may relate to project team performance when project teams implement a Systems Approach to Quality (SAQ). This paper expands on the 2021 paper “The Impact of Implementing a System Approach to Quality: A General Contractor Case Study” where the authors compared project performance outcomes and team cultural assessments for 11 projects that had implemented SAQ, the Intervention group, to a similar set of projects that had continued with a specification compliance -based approach to quality, the Control group. This study reflects organizational learning in a continuous improvement process and helps clarify distinguishing features of staffing for this General Contractor. The authors findings suggest that applying SAQ can help sustain a project team through the phases of ever-changing project life cycles and contribute to more reliable outcomes when staff is engaged earlier in the project and supported with Virtual Design and Construction (VDC) and outside project management resources.
KW  - Organizational change
KW  - quality
KW  - data
KW  - staffing
KW  - impact
PB  - 
T2  - Proc. 30th Annual Conference of the International Group for Lean Construction (IGLC)
DA  - 2022/07/27
CY  - Edmonton, Canada
L1  - http://iglc.net/Papers/Details/2023/pdf
L2  - http://iglc.net/Papers/Details/2023
N1  - Export Date: 29 April 2024
DB  - IGLC.net
DP  - IGLC
LA  - English
ER  -