TY - CONF TI - The Built Environment´s Influence on Resilience of Healthcare Services: Lessons Learnt From the Covid-19 Pandemic C1 - Lima, Peru C3 - Proc. 29th Annual Conference of the International Group for Lean Construction (IGLC) SP - 613 EP - 622 PY - 2021 DO - 10.24928/2021/0172 AU - Ransolin, Natália AU - Marczyk, Carlos Emilio Stigler AU - Gering, Rafael Parmeggiani AU - Saurin, Tarcísio Abreu AU - Formoso, Carlos Torres AU - Grøtan, Tor Olav AD - PhD Candidate, Civil Engineering Post-Graduate Program: Construction and Infrastructure, Federal University of Rio Grande do Sul (UFRGS), Porto Alegre, Brazil, natalia.ransolin@ufrgs.br, orcid.org/0000-0002-7128-8000 AD - PhD Candidate, Civil Engineering Post-Graduate Program: Construction and Infrastructure, Federal University of Rio Grande do Sul (UFRGS), Porto Alegre, Brazil, natalia.ransolin@ufrgs.br, orcid.org/0000-0002-7128-8000 AD - PhD Candidate, Civil Engineering Post-Graduate Program: Construction and Infrastructure, Federal University of Rio Grande do Sul (UFRGS), Porto Alegre, Brazil, natalia.ransolin@ufrgs.br, orcid.org/0000-0002-7128-8000 AD - PhD Candidate, Civil Engineering Post-Graduate Program: Construction and Infrastructure, Federal University of Rio Grande do Sul (UFRGS), Porto Alegre, Brazil, natalia.ransolin@ufrgs.br, orcid.org/0000-0002-7128-8000 AD - Professor, Civil Engineering Post-Graduate Program: Construction and Infrastructure, Federal University of Rio Grande do Sul (UFRGS), Porto Alegre, Brazil, formoso@ufrgs.br, orcid.org/0000- 0002-4772-3746 AD - Professor, Civil Engineering Post-Graduate Program: Construction and Infrastructure, Federal University of Rio Grande do Sul (UFRGS), Porto Alegre, Brazil, formoso@ufrgs.br, orcid.org/0000- 0002-4772-3746 AB - The COVID-19 pandemic has posed unprecedented challenges for healthcare services, which have been forced to upscale their capacity to cope with successive surges in demand. The adjustments to match capacity to demand and deal with a new disease have involved creativity and solutions that were not part of the pre-pandemic standardized operating procedures. Those changes are considered manifestations of resilience. This paper focuses on the role played by the built environment of healthcare services during the pandemic, in terms of how it is integral to resilient performance. As such, we investigated the experience of a leading private hospital in Brazil, documenting the main changes related to the built environment and how they influenced resilience. Data collection involved eight interviews with hospital staff. A content analysis allowed the development of a generic functional model of the patient journey and the identification of ten resilience practices. Based on this, six lessons learnt were devised. These lessons are expected to be useful for the design and use of the built environment, supporting the resilience of services. KW - Healthcare services KW - complexity KW - resilience KW - COVID-19 KW - built environment. PB - T2 - Proc. 29th Annual Conference of the International Group for Lean Construction (IGLC) DA - 2021/07/14 CY - Lima, Peru L1 - http://iglc.net/Papers/Details/1925/pdf L2 - http://iglc.net/Papers/Details/1925 N1 - Export Date: 28 March 2024 DB - IGLC.net DP - IGLC LA - English ER -