TY  - CONF
TI  - Assessing Impact of Organizational Change for a Systems Approach to Quality
C1  - Lima, Peru
C3  - Proc. 29th Annual Conference of the International Group for Lean Construction (IGLC)
SP  - 524
EP  - 533
PY  - 2021
DO  - 10.24928/2021/0207
AU  - Gordon, Elizabeth
AU  - Rawlinson, Keila
AU  - Reed, Dean
AD  - Quality Leader, DPR Construction, San Francisco, CA 94111, USA, +1 650 339-9588,  elizabethg@dpr.com, orcid.org/0000-0001-8165-0459
AD  - Operations Data Business Analyst, DPR Construction, Denver, CO 80112, USA, +1 303 349-0831,  keilar@dpr.com, orcid.org/0000-0001-9718-5483 
AD  - Owner and Consultant, Capability-Building, Santa Cruz, CA 95060, USA, +1 650 207-3486,  dean@deansreed.com, orcid.org/0000-0002-2916-8558
AB  - This paper explains what leaders of a change initiative for a new systems approach to Quality did and how they assessed the impact of their work within a large US construction management and general contracting company. All three of the authors were engaged directly or indirectly in the initiative. The research question is to understand what the organizational change agents did to measure the impact of the work contemporaneously and overall. The ideas of three well-known organizational change thought leaders influenced the work of these agents. This paper describes the iterative development of the change initiative over seven years and how leaders used data in combination with participant feedback to assess the impact of the work. Key findings are: the systems approach to Quality was applicable in all five of the organization’s core markets, and onethird of all projects by revenue in the five years of data studied attempted to implement the approach
KW  - Organizational change
KW  - quality
KW  - capability
KW  - data
KW  - impact
PB  - 
T2  - Proc. 29th Annual Conference of the International Group for Lean Construction (IGLC)
DA  - 2021/07/14
CY  - Lima, Peru
L1  - http://iglc.net/Papers/Details/1891/pdf
L2  - http://iglc.net/Papers/Details/1891
N1  - Export Date: 19 April 2024
DB  - IGLC.net
DP  - IGLC
LA  - English
ER  -