33rd Annual Conference of the International Group for Lean Construction (IGLC 33) - Osaka and Kyoto, Japan - 2025

https://doi.org/10.24928/2025/0150

Strengthening the Client Role in Handling Payment-related Issues to Increase Project Productivity in Indonesia: a DMAIC Study Case

Iyan Nurdiansyah1, Mahesh Babu Purushothaman2 & Yulham Ferdiansyah Roestam3

1Project Development Advisor PT. MRT Jakarta, Indonesia, Student of Master Construction Management Auckland University of Technology, NZ. [email protected], orcid.org/0009-0002-5486-1722
2Senior Lecturer, Built Environment Engineering, Auckland University of Technology, NZ, [email protected], orcid.org/0000-0001-5062-272X
3President Director of PT. Integrasi Transit Jakarta, [email protected]

Abstract

The Dukuh Atas Multifunction Bridge Project in Jakarta, Indonesia, planned to link the newly build public transport infrastructure, LRT Jabodetabek, to the existing modes such as: MRT Dukuh Atas Station, KRL Sudirman Station, Airport Rail Link Station, and Dukuh Atas Bus Rapid Transport. This project got national scale’s attention since it targeted to finished prior to LRT Jabedebek launch ceremony which would be attended by the presidential administration. The stakeholders' expectations were intense, and the project faced multiple serious problems that posed a high risk of project failure. The study highlights lessons learned regarding the discontinued flow of funds, which led to poorer performance of the project and how the project team recovered progress through the implementation of lean construction principles from the clients' perspectives. The case study indicates that the implementation of lean construction tools helped bring the project back on track and met the stakeholders' expectations by improving the payment lead time from 68.22 days to 13.47 days. These results demonstrate the benefits of adopting lean construction tools through DMAIC framework to hinder the project from failure.

Keywords

Lean construction, value stream mapping, Gemba, payment, conflict resolution.

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Reference in APA 7th edition format:

Nurdiansyah, I., Purushothaman, M. B. & Roestam, Y. F.. (2025). Strengthening the Client Role in Handling Payment-related Issues to Increase Project Productivity in Indonesia: a DMAIC Study Case. In Seppänen, O., Koskela, L., & Murata , K. (Eds.), Proceedings of the 33rd Annual Conference of the International Group for Lean Construction (IGLC 33) (pp. 129–140). https://doi.org/10.24928/2025/0150

Shortened reference for use in IGLC papers:

Nurdiansyah, I., Purushothaman, M. B. & Roestam, Y. F.. (2025). Strengthening the Client Role in Handling Payment-related Issues to Increase Project Productivity in Indonesia: a DMAIC Study Case. IGLC33. https://doi.org/10.24928/2025/0150

 

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