https://doi.org/10.24928/2024/0225

ISO 18404: A Model for Lean Transformation in an Alliance

Paul J. Ebbs¹ & Steven A. Ward²

¹Technical Director, T&I, Roads, WSP in the UK, [email protected], orcid.org/0009-0003-5630-1726
²Managing Director, Lean Construct Ltd., UK, [email protected], orcid.org/0000-0002-5291-7246

Abstract

The literature and case studies reporting lean transformation in the construction/infrastructure sector are rare. This study’s objective is to examine whether the Lean Standard, ISO 18404 provides a useful model for lean transformation. By Case Study and Participatory Action Research, the deployment of ISO 18404 and certification journey of a UK highway alliance (the Alliance) is reported, structured around four Themes for lean transformation. Findings are supported by the latest literature along with a quantitative and qualitative survey with those involved in 18404 deployment (n=35/58). The survey data was thematically analysed and is largely articulated through the four Themes for lean transformation. Whilst ISO 18404 is imperfect, it remains that ISO 18404 provides a useful model for lean transformation and can assist with embedding a culture of sustainable continuous improvement in an Alliance.

Keywords

ISO 18404, Alliancing, Lean Transformation, Lean Leadership, Continuous Improvement

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Reference

Ebbs, P. J. & Ward, S. A. 2024. ISO 18404: A Model for Lean Transformation in an Alliance, Proceedings of the 32nd Annual Conference of the International Group for Lean Construction (IGLC 32) , 1255-1267. doi.org/10.24928/2024/0225

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