https://doi.org/10.24928/2024/0200

An Exploratory Study on Visual Management and Process Transparency in Construction

Mauricio Neyra¹, Michelle Diaz² & Sulyn Gomez³

¹Graduate Researcher, Faculty of Civil Engineering, National University of Engineering, Lima, Peru, [email protected], orcid.org/0009-0007-7379-5798
²Student, Faculty of Environmental Engineering, National University of Engineering, Lima, Peru, [email protected], orcid.org/0000-0002-7711-1695
³Quality Leader, DPR Construction, Redwood City, USA, [email protected], orcid.org/0000-0003-2367-9880

Abstract

Several managerial approaches have emerged to address current construction challenges. Among them, information management addresses construction hurdles through process transparency, a core function of Visual Management (VM). Research on VM in construction has focused on its theoretical development and practical implementation. Conversely, research on process transparency has focused on highlighting its significance for construction through transparency strategies. This study aims to extend the research on process transparency and VM by identifying their current applications, measuring their degree of implementation, and highlighting their impact on team performance in two case studies based on observational protocols in Peru. The main findings are: (1) Process transparency implementation was mainly driven by internal team efforts for job facilitation, while VM primarily served job facilitation, site signage and transparency functions, (2) One site had a higher degree of process transparency while the other had a slightly higher degree of VM, and (3) team performance improvement was associated with visual practices serving the functions of transparency and job facilitation. Some recommendations for the implementation of VM systems on construction sites and for future research were also presented.

Keywords

Lean Construction, information management, process transparency, Visual Management, team performance

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Reference

Neyra, M. , Diaz, M. & Gomez, S. 2024. An Exploratory Study on Visual Management and Process Transparency in Construction, Proceedings of the 32nd Annual Conference of the International Group for Lean Construction (IGLC 32) , 560-571. doi.org/10.24928/2024/0200

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