TY - CONF TI - On a Road to Promises That Work C1 - Haifa, Israel C3 - 18th Annual Conference of the International Group for Lean Construction SP - 366 EP - 385 PY - 2010 AU - Cleary, Martin AU - Rooke, John AU - Koskela, Lauri AD - PhD Candidate, Phone +44 161 2956833, Email m.w.cleary@pgr.salford.ac.uk AD - Senior Research Fellow, Phone +44 161 2954143, Email r.l.owen@salford.ac.uk AD - Professor, Phone +44 161 2956378, Email l.j.koskela@salford.ac.uk Salford Centre for Research and Innovation (SCRI) in the built and human environment, University of Salford, Maxwell Building, The Crescent, Salford, Greater Manchester, M5 4WT, UK Fax +44 161 2954587 ED - Walsh, Kenneth ED - Alves, Thais AB - This research into the applicability of ―Promise Based Management‖ in the UK construction sector examines the business side of construction as to where and how client and customer interact. A research opportunity to attend meetings and conduct interviews with clients and contractors on a major construction project in the North West of England gave first hand access to the various issues involved and enabled the researchers to draw some conclusions as to how promises are both a key to success in a construction project and indeed an enabling factor in how things get done in construction. Our focus is ―speech act theory‖ or the ―language action perspective‖ and its analysis of the way social cohesion is produced. Meetings were attended which were concerned with the planning and implementation of a contract and interviews were conducted with members of the client, main contractor and subcontractor teams. The initial findings point towards the necessary resilience of the sector and how successful project managers deal with the contingencies that arise and even on occasion work them to the advantage of the project and, of course, the company. KW - Ethnography KW - Language action perspective KW - Philosophy KW - Project management KW - Promise-based management. PB - T2 - 18th Annual Conference of the International Group for Lean Construction DA - 2010/07/14 CY - Haifa, Israel L1 - http://iglc.net/Papers/Details/707/pdf L2 - http://iglc.net/Papers/Details/707 N1 - Export Date: 29 March 2024 DB - IGLC.net DP - IGLC LA - English ER -