The increase on the competitiveness, the search on the customer satisfaction, the search by reducing waste in civil construction were facts that helped entrepreneurs and companies to seek new ways of working, being lean construction one of the ways to get that. Studies report that the application of the Lean tools in construction was carried out in an isolated way. This type of application was pointed as a major fact limiting the extent of achievement in implementing Lean principles. The aim of this studies is to identify opportunities to implement the principles of Lean Production in the service department of a construction company in Goiás, proposing routines that try to implement the continuous improvement of its processes, eliminating waste, reducing the Lead Time, allowing it to perform the mapping processes, improving the way records of requests for technical assistance, among others. For data collection it was carried out a semi-structured interview in four construction companies. Through the analysis of the responses, some Lean tools were developed like flowchart mapping of activities, an action plan for preventive maintenance and an application form for technical assistance, focusing on helping small and medium construction building companies to structure a Post Work Construction Department ruled on the Lean principles (pull, perfection, value stream). It was concluded pointing out some difficulties in the implementation of lean principles in the department and emphasizing the Lean concepts that can be presented within the activities of the Post Work Construction Department.
Lean Production. Lean Thinking. Technical Assistance. Post Work Construction.
Cupertino, D. , Vilarinho, S.A. , Alencar, L. & Amaral, T.G.D. 2012, 'Application of the Principles of Lean Thinking in the Post Work Construction Department' In:, Tommelein, I.D. & Pasquire, C.L., 20th Annual Conference of the International Group for Lean Construction. San Diego, USA, 18-20 Jul 2012.