Client Requirements Processing in Low-Income House-Building Using Visual Displays and the House of Quality

Lisiane P. Lima1, Carlos Torres Formoso2 & Marcia E.S. Echeeveste3

1Ph.D. Candidate, Building Innovation Research Unit (NORIE), Federal University of Rio Grande do Sul (UFRGS), Brazil, e-mail: lisi.lima@gmail.com
2Ph.D., Associate Professor at Federal University of Rio Grande do Sul (UFRGS), Osvaldo Aranha, 99, 3rd floor, Porto Alegre, Brazil, e-mail: formoso@ufrgs.br
3Ph.D., Associate Professor at Federal University of Rio Grande do Sul (UFRGS), Osvaldo Aranha, 99, 5th floor, Porto Alegre, Brazil, e-mail:

Abstract

Several studies have pointed out the importance of client requirement processing and the difficulties of implementing it in the construction industry due to the complex nature of its products. In Brazil, new forms of housing provision have resulted in innovations on the relationship between governmental and non-governmental organizations and the final users, resulting in a complex net of interests. In the lowincome housing sector, the final users rarely take part directly in the product development process and for this reason their needs and requirements in general are not properly considered by the design team. This demands radical changes on the way the product development process is managed. This paper presents a case study on the management of requirements in the Residential Leasing Program, currently one of the most important programs for low-income housing provision in Brazil. The study emphasizes the task of processing client requirements in this context based on visual displays development and on the house of quality adaptation. Visual displays and tools are used to support requirements data processing and analysis, including the partial application of quality function deployment (QFD). Based on this discussion, the limitations and benefits of the proposed tools for requirement processing in the context of low-income housing are pointed out, considering the peculiarities of this product in terms of value generation.

Keywords

requirements processing, low-income house-building, client satisfaction, visual displays, house of quality, quality function deployment

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Reference

Lima, L.P. , Formoso, C.T. & Echeeveste, M.E. 2008, 'Client Requirements Processing in Low-Income House-Building Using Visual Displays and the House of Quality' In:, Tzortzopoulos, P. & Kagioglou, M., 16th Annual Conference of the International Group for Lean Construction. Manchester, UK, 16-18 Jul 2008. pp 459-470

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