Facilitators and Barriers to the Integration of Healthcare Service and Building Design

Ricardo Codinhoto1, Patricia Tzortzopoulos2, John Rooke3, Mike Kagioglou4 & Lauri Koskela5

1Research Fellow, SCRI / HaCIRIC, School of the Built Environment, University of Salford, Maxwell Building, The Crescent, Salford, M5 4WT, UK, Phone: +44 (0)161 2953507, e-mail: r.codinhoto@salford.ac.uk
2Academic Fellow, School of the Built Environment, University of Salford; Maxwell Building, The Crescent, Salford, M5 4WT, UK, Phone +44 161 2954284; p.tzortzopoulos@salford.ac.uk
3Research Fellow, SCRI, School of the Built Environment, University of Salford, Maxwell Building, The Crescent, Salford, M5 4WT, UK, e-mail: j.a.rooke@eml.cc
4Professor, School of the Built Environment, University of Salford, Maxwell Building, The Crescent, Salford, M5 4WT, UK, tel. +44 (0)161 2953855, e-mail: m.kagioglou@salford.ac.uk
5Professor, School of the Built Environment, University of Salford, Maxwell Building, The Crescent, Salford, M5 4WT, UK, Phone: +44 (0)161 2956378, e-mail: l.j.koskela@salford.ac.uk

Abstract

Service design research recognises the importance of infrastructure design in the achievement of streamlined service delivery. Although research about service design and building design is abundant, very little is known about the integration of these processes. Therefore, this research aimed at identifying facilitators and barriers to the integration of service and building design processes. To this end, the initial results from a historical investigation of the redevelopment of a hospital in Salford, UK were used to identify facilitators and barriers to the integration of service and building design. Data was collected through interviews, document analysis and a workshop. Initial results present internal and external factors related to the design process generating barriers to integration of service and building design.

Keywords

service design, building design, healthcare, service operations management

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Reference

Codinhoto, R. , Tzortzopoulos, P. , Rooke, J. , Kagioglou, M. & Koskela, L. 2008, 'Facilitators and Barriers to the Integration of Healthcare Service and Building Design' In:, Tzortzopoulos, P. & Kagioglou, M., 16th Annual Conference of the International Group for Lean Construction. Manchester, UK, 16-18 Jul 2008. pp 425-434

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