The issue of performance measurement has been increasingly discussed by the academic community and professionals of most industries. The large amount of publications about this theme indicates its importance for business management and also the existence of gaps in knowledge. In Brazil, there has been an increasing interest from construction companies in improving their performance measurement systems. However, the characteristics of this industry make the development and implementation of performance measurement systems a relatively complex task. Previous research has pointed out the need for improving the use of performance measurement for decision making, by properly processing and analyzing existing data. One way of improving performance measurement systems is the development of performance dashboards, which allow a set of performance indicators to be monitored through a single interface. This paper proposes a set of guidelines for the conception and assessment of production management dashboards, as a mechanism for improving performance measurement systems for production management in construction. It is based on two action research empirical studies, which involved the development and implementation of production management dashboards in two different construction companies. The main contributions of this research study are: (a) criteria to assess the effectiveness of dashboards; (b) mechanisms for involving different management levels on the use of dashboards; and (c) guidelines for implementing dashboards.
dashboard, measurement systems, performance measurement, process transparency, production management
Barth, K.B. & Formoso, C.T. 2008, 'Improvement of Performance Measurement Systems Using Production Management Dashboards' In:, Tzortzopoulos, P. & Kagioglou, M., 16th Annual Conference of the International Group for Lean Construction. Manchester, UK, 16-18 Jul 2008. pp 769-780