Interactions Between Transformations:Flow and Value at the Design Front-End for Primary Healthcare Facilities

Patricia Tzortzopoulos1, Paul Chan2, Mike Kagioglou3, Rachel Cooper4 & Erica Dyson5

1Ph.D., Academic Fellow, SCRI (Salford Centre for Research and Innovation in the Build and Human Environment), School of Construction and Property Management, University of Salford, Bridgewater Building, Salford, Greater Manchester, M7 9NU, UK, Phone:+ 44 (0161) 2954284 FAX + 44 (0161) 2954587, e-mail: p.tzortzopoulos@salford.ac.uk
2Ph.D., Research Assistant, SCRI, School of Construction and Property Management, University of Salford, Bridgewater Building, Salford, Greater Manchester, M7 9NU, UK, Phone:+ 44 (0161) 2956170, email: p.w.c.chan@salford.ac.uk
3Ph.D., Reader on Process Management, SCRI, School of Construction and Property Management, University of Salford, Bridgewater Building, Salford, Greater Manchester, M7 9NU, UK, e-mail: M.Kagioglou@salford.ac.uk
4Professor, Director of the Adelphi Research Institute, School of Art and Design, University of Salford, Centenary Building, Peru Street, Salford M3 6EQ, UK
5Project Director, MaST LIFT—Manchester, Salford and Trafford Local Improvement Finance Trust, e-mail: erica.dyson@mastlift.co.uk

Abstract

Design has been conceived from an operations management perspective as a process of converting inputs into outputs, as a flow of information, and as a process of generating value to customers. The integration, alignment and balance of the management needs arising from these three views has been hypothesised as essential to successful design outcomes, and it is an area in need for further research (Ballard and Koskela 1998). Such integration is challenging at the design front end, where uncertainty and poor information availability are common place. The aim of this paper is to examine the design front-end in four primary healthcare projects based on lean principles. A research hypothesis focused on better understanding the interactions between the conversion, flow and value generation aspects of the process has been developed and tested. Data has been collected through 22 semi structured interviews with diverse stakeholders involved with the projects. The ‘as-is’ design front end was mapped out and examined accordingly to good practices described in the literature. The paper identifies the influences of the procurement method used over lean design management, and the influences of design management and role definition over requirements capture and value generation. Finally, causal relationships between issues related to the transformation, flow and value views are discussed.

Keywords

Design Management, Requirements capture, Value generation.

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Reference

Tzortzopoulos, P. , Chan, P. , Kagioglou, M. , Cooper, R. & Dyson, E. 2005, 'Interactions Between Transformations:Flow and Value at the Design Front-End for Primary Healthcare Facilities' In:, 13th Annual Conference of the International Group for Lean Construction. Sydney, Australia, 19-21 Jul 2005. pp 307-316

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