Client Requirement Management in Building Projects

Luciana I.G. Miron1 & Carlos T. Formoso2

1M.Sc. Ph.D. Candidate, Building Innovation Research Unit (NORIE), Federal University of Rio Grande do Sul (UFRGS), Av. Osvaldo Aranha, 99, 3o andar, Porto Alegre, RS, CEP: 90.035-190 Brasil. FAX:+ 55 51 316 4054, e-mail:lumiron@cpgec.ufrgs.br
2Ph.D., Associate Professor at the Federal University of Rio Grande do Sul, Av. Osvaldo Aranha, 99, 3o andar, Porto Alegre, RS, CEP: 90.035-190 Brasil. e-mail: formoso@vortex.ufrgs.br

Abstract

In recent years, concern with value management has increased in construction, mainly due to the increasing demand for quality from clients and to the increasing complexity of construction projects. This has resulted in changes on the roles of construction organizations and professionals. In this context, the success of a project depends strongly on how the requirements are prioritized and communicated to the design team throughout the product development process. This paper describes the main results of a research study that aimed to establish a set of guidelines for managing client requirements in building projects throughout the product development process. Two case studies involving construction companies acting as the product development co-coordinators were carried out. The first was concerned with the development and construction of a house building projects for the lower middle class. The other one was carried out in a fast, uncertain and complex industrial project. For both cases, multidisciplinary product development teams were formed. They were in charge of several tasks throughout the project such as to identify the objective of the project, to plan and control the product development process, to devise the design brief, and to make design decisions, taking into account the production system requirements. The main contributions of the study are concerned with the introduction of systematic client requirements management in product development, and the application of tools for collecting data and supporting decision-making.

Keywords

Client requirements, value generation, building product, multi-disciplinary team

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Reference

Miron, L.I. & Formoso, C.T. 2003, 'Client Requirement Management in Building Projects' In:, 11th Annual Conference of the International Group for Lean Construction. Virginia, USA, 1-.

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