The application of supply chain management concepts has been investigated as a possible alternative to develop solutions to some of the existing problems and to the introduction of improvements in the construction sector. This paper aims to propose guidelines to improve the process of design, procurement and installation of elevators, using supply chain management concepts. The research method was divided into three major stages. Initially, the elevator supply chain processes and their main problems were described in general terms, based on a literature review and also on interviews with architects, production managers, and experts in construction management. In the second stage, a case study on the relationship between the supply chain agents in the City of Porto Alegre was carried out, aiming to identify problems in the material and information flows. That involved interviews with elevator manufacturers and installers, visits to construction sites, the analysis of documents, and also a survey with elevator users. Finally, a number of guidelines for improving the process under investigation were proposed. Among the main conclusions of the study, there were problems related to the co-operation practices adopted, and to the lack of coordination and integration of material and information flows between agents, indicating that there is an opportunity to apply supply chain management concepts for improving the processes that were investigated.
Supply Chain Management, Processes integration, Materials and information flows, elevators