https://doi.org/10.24928/2018/0209

Towards Facility Management Participation in Design: A UCSF Case Study

Audrey M. Bascoul1, Iris D. Tommelein2, Patricia Tillmann3 & Scott Muxen4

1PhD, Civil and Envir. Engrg. Dept., Univ. of California, Berkeley, CA 94720-1712, USA, audrey.bascoul@berkeley.edu, Project Engineer, Dome Construction, orcid.org/0000-0001-8176-0041
2Professor, Civil and Envir. Engrg. Dept., Director, Project Production Systems Lab., Univ. of California, Berkeley, CA 94720-1712, tommelein@berkeley.edu, orcid.org/0000-0002-9941-6596
3Sr. Lean Manager, Real Estate Dept., Univ. of California, San Francisco, CA 94143, patricia.andretillmann@ucsf.edu, orcid.org/0000-0003-3420-3132
4Assistant Vice Chancellor, Capital Planning Dept., Univ. of California, San Francisco, CA, scott.muxen@ucsf.edu

Abstract

The discipline of Facility Management (FM) emerged in the 1970s triggered by the concomitance of (1) increasing complexity in the workplace and (2) understanding of an interdependence between users’ behaviors and building design. Despite the existence of FM, a number of buildings today still fail to deliver value during the occupation phase. Although various causes contribute to such failures, this paper focuses on the lack of strategic involvement of Facilities Managers (FMs) in design. It uses the University of California, San Francisco (UCSF) as a case study to describe how an organization has-in the course of its Lean journey-learned the importance, not only of considering FM requirements during design, but more importantly of actively engaging FMs early in the design process. Benefits experienced by UCSF are multiple. One is that FMs understand, perhaps better than designers, the complexity of the programs housed by UCSF buildings and the constraints this complexity imposes on the design requirements. This helps FMs advise on trade-offs between their preferences for simple (e.g., easy-to-maintain) systems and the programs’ needs for complex systems.

Keywords

Facility Management, Case Study, Design Management

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Reference

Bascoul, A.M. , Tommelein, I.D. , Tillmann, P. & Muxen, S. 2018, 'Towards Facility Management Participation in Design: A UCSF Case Study' In:, 26th Annual Conference of the International Group for Lean Construction. Chennai, India, 18-20 Jul 2018. pp 505-515

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