https://doi.org/10.24928/2018/0210

A Lean E-Governance Approach to Mitigate Corruption Within Official Processes in the Construction Industry

Alaa Daramsis1, Karim Faour2, Lynn Richa Abdel Ahad3, Ghadeer Salami4 & Farook Hamzeh5

1Undergraduate Student, Civil and Environmental Engineering Department, American University of Beirut, Lebanon, Phone +961 71 637 393, akd12@mail.aub.edu
2Undergraduate Student, Civil and Environmental Engineering Department, American University of Beirut, Lebanon, Phone +961 71 112 886, knf03@mail.aub.edu
3Undergraduate Student, Civil and Environmental Engineering Department, American University of Beirut, Lebanon, Phone +961 3 538 176, gjs08@mail.aub.edu
4Undergraduate Student, Civil and Environmental Engineering Department, American University of Beirut, Lebanon, Phone +961 70 425 750, lar09@mail.aub.edu
5Assistant Professor, Civil and Environmental Engineering Department, American University of Beirut, Beirut Riad El-Solh 1107 2020, Lebanon, Phone +961 1 350000 Ext: 3616, Farook.Hamzeh@mail.aub.edu

Abstract

Delays in construction projects lead to litigation-related issues and waste of money, in addition to rescheduling task and deliveries to fit the newly delayed plan, which is no easy task to accomplish given the hundreds of activities on a typical construction site. One of the factors that subject the schedule to delays is the official processes performed at the public sectors. Lebanon is a country that has been plagued by corruption; official processes run at suboptimal levels and delay the day-to-day activities of citizens and projects across all industries. The concept of applying lean methods to mitigate this corruption is promising; as this is the first study in Lebanon to address this issue by employing a lean perspective. The aim of this paper is to analyze, assess, and formulate frameworks of official processes based on interviews conducted with professionals in the field who have experienced unexplained delays in their construction documents. In addition, this study develops a tailored e-governance strategy that would effectively lead to a lean revamp in the public sector in terms of service quality, transparency, and reliability. Moreover, it serves as the theoretical foundation for the transformative shift in the official processes in the Lebanon.

Keywords

E-Governance; Lean IT; Work flow; Standardization, Work Structuring

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Reference

Daramsis, A. , Faour, K. , Ahad, L.R.A. , Salami, G. & Hamzeh, F. 2018, 'A Lean E-Governance Approach to Mitigate Corruption Within Official Processes in the Construction Industry' In:, 26th Annual Conference of the International Group for Lean Construction. Chennai, India, 18-20 Jul 2018. pp 1251-1260

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