Delays in construction projects lead to litigation-related issues and waste of money, in addition to rescheduling task and deliveries to fit the newly delayed plan, which is no easy task to accomplish given the hundreds of activities on a typical construction site. One of the factors that subject the schedule to delays is the official processes performed at the public sectors. Lebanon is a country that has been plagued by corruption; official processes run at suboptimal levels and delay the day-to-day activities of citizens and projects across all industries. The concept of applying lean methods to mitigate this corruption is promising; as this is the first study in Lebanon to address this issue by employing a lean perspective. The aim of this paper is to analyze, assess, and formulate frameworks of official processes based on interviews conducted with professionals in the field who have experienced unexplained delays in their construction documents. In addition, this study develops a tailored e-governance strategy that would effectively lead to a lean revamp in the public sector in terms of service quality, transparency, and reliability. Moreover, it serves as the theoretical foundation for the transformative shift in the official processes in the Lebanon.
E-Governance; Lean IT; Work flow; Standardization, Work Structuring
Daramsis, A. , Faour, K. , Ahad, L.R.A. , Salami, G. & Hamzeh, F. 2018, 'A Lean E-Governance Approach to Mitigate Corruption Within Official Processes in the Construction Industry' In:, 26th Annual Conference of the International Group for Lean Construction. Chennai, India, 18-20 Jul 2018. pp 1251-1260