Managing the complexity of construction, in terms of controlling, handling and directing large organisations and projects to achieve success, forms part of the current work in the research project ‘value chain management in construction’, being undertaken in collaboration with a major Swedish construction company. Some of the early work has pinpointed deficiencies in current management thinking and practise within the subject company. One hypothesis is that project success is linked to the extent to which an organisation is able to manipulate and develop its processes to add value for the customer, whilst improving its internal management. A programme has therefore been initiated to systematically identify processes within the organisation and particularly the interaction between such. The work of identifying processes and their numerous interrelated and interacting processes has therefore been the focus of this research. To visualise the processes, extensive functional models have been created. From this a new process management approach has been derived, by the development of a project management system. The paper addresses the introduction of process orientation and process management to improve organisational efficiency and a structured way of making a systematic representation of processes.
Value chain management, process modelling, process management, process orientation