The paper presents details from a pilot case study from an IMI EPSRC funded research project. The case study examines a 20 year relationship between a client and contractor during which 15 projects have been successfully completed. The paper also examines the traditional nature of relationships in the construction industry and contrasts this to those found in the manufacturing industry. Research findings from the case study are presented and examined and, combining this with recent literature from both construction and manufacturing, a conceptual model of business relationships is presented. The intention of the research is to test and develop this model in subsequent case studies with the intention of producing practical guidelines for effective working relationships between designated stakeholders on construction projects.
long-term relationships, attitudes, culture, behaviour
Cooper, R. , Hinks, J. , Allen, S. & Carmichael, S. 1996, 'Adversaries or Partners? A Case Study of an Established Long-Term Relationship Between a Client and Major Contractor ' In:, 4th Annual Conference of the International Group for Lean Construction. Birmingham, UK, 1-.