The Value Flow of a Workplace in Construction Process – A Case Study

Tuuli Luoma1 & Seppo Junnila2

1Researcher, Real Estate Business, Aalto University School of Engineering, PO Box 11200 FI-00076 Aalto, Finland, Phone +358 50 594 6727, tuuli.luoma@aalto.fi
2Professor, Real Estate Business, Aalto University School of Engineering, PO Box 11200 FI-00076 Aalto, Finland, Phone +358 50 511 5816, seppo.junnila@aalto.fi

Abstract

Lean construction papers have shown a great deal of interest in project management and delivery. However, the end-customer or tenant perspective has not yet been emphasised similarly in the lean construction literature. This paper focuses on end-customer value creation in construction projects. The specific focus is on workplace creation through the construction project. The purpose of the paper is to assess how the end-customer value is managed in a workplace construction project. The end-customer value and the value flow of a workplace creation project are analysed through value stream mapping in a descriptive case study. A generic map of value creation with the utilised investment management process is constructed according to the documents of the case, semi-structured interviews, and questionnaires. The value stream analysis showed that a workplace project can potentially produce significant additional value for the end-customer, but inadequate value management during the investment process can waste the potential. The studied investment management process was found not to support value management; instead it focused heavily on optimising the delivery and managing the investment costs of sub-processes. In order to enhance the end-customer value creation in workplace construction process the role of value stream management needs to be highlighted along with delivery.

Keywords

value production, value management, workplace creation, case study

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Reference

Luoma, T. & Junnila, S. 2011, 'The Value Flow of a Workplace in Construction Process – A Case Study' In:, Rooke, J. & Dave, B., 19th Annual Conference of the International Group for Lean Construction. Lima, Peru, 13-15 Jul 2011.

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