Sampaio (2010) proposes a theoretical model of design feedback, which helps to process the data collected in satisfaction surveys, through the integration and simplification of tools to support decision making for manufacturing. This paper aims to apply this model and provide the analysis and discussion of its feasibility, as well as propose changes to its improvement. It describes the application of the theoretical model of Sampaio (2010) through a case study, which enabled the registration of the process and its discussion. The feedback model proposed by Sampaio was verified, as well as the systematic analysis of data collected from a satisfaction survey, and its transformation into design parameters. As some practical limitations were found, a simplification in the theoretical model was proposed. Therefore, it contributed to the reduction of activities, which do not add value to the final product, according to the lean thinking. The use of the simplified model provides benefits to companies and customers, as it gives support to generate better products, which increases user satisfaction and enhances the acceptance to new projects.
Design process, feedback, tools, value
Sombra, S. , Silva e Romcy, N.M. , Sampaio, U.C.S. & Neto, J.D.P.B. 2011, 'Application of a Model of Design Process Feedback From Measurement of Customer Satisfaction' In:, Rooke, J. & Dave, B., 19th Annual Conference of the International Group for Lean Construction. Lima, Peru, 13-15 Jul 2011.